DirecTV is a US company that provides digital satellite TV to over 20 million people. The high-quality, high-definition programming has made DirecTV the premier place to watch TV in America. New technology has just come out for even more channels, and better sound quality than ever before. The package includes over 330 channels including sports, movies, news, comedy, reality shows, and children’s programming.
You can also get pay-per-view events like boxing matches or concerts if you would like to purchase them separately. All of this satellite entertainment means you should have some decent equipment mounted on your house so the signals can be received properly by all of your TVs. Here are steps on how to return DirecTV equipment after cancellation.
How to Return DirecTV Equipment After Cancellation
Step 1: Getting Your Device Ready
After you cancel your service, DirecTV equipment must be returned to DirecTV within 30 days. This is the only way to ensure that all contractual obligations are ended and you will not be charged for any future services or equipment.
Returning your device does not include shipping costs. If the box is too big to ship back via USPS, then it’s time to call FedEx or UPS instead. You may also try taking it yourself in a vehicle if the size of the box doesn’t prove troublesome (excessively large). The box should meet FedEx/UPS guidelines which can typically be found on their respective websites.
It’s very that the equipment is properly packaged. If equipment is returned to DirecTV in an insufficient manner, the box will be returned to you and you’ll have to pay for shipping costs one more time.
Step 2: Getting Your Equipment Ready
You are responsible for using proper packing materials when returning your device(s). Make sure the box does not cause damage to other devices that may be picked up by courier service. If your package is damaged upon delivery, you are responsible for filing a claim with the shipping company. The following guidelines should help you pack your equipment safely:
To make sure your package arrives safely, do not simply put it in a USPS priority mail envelope (or another plain-colored envelope) because it will get lost among all of your junk mail. Rather, purchase a standard box or another shipping carrier so it can be delivered to you in one piece.
Step 3: Sending Your Device Back
A few items need to be included when returning equipment:
- The RMA (Return Merchandise Authorization) Number that was given to you by DirecTV.
- A copy of the most recent billing statement that lists all equipment rented or purchased from DirecTV. If your account is current with no outstanding balance, then this is not necessary. Ensure that all statements are legible before sending them back to avoid having them returned.
- The device(s) itself along with any accessories originally provided when it was initially received.
When returning the equipment using the USPS Priority Mail service, there are no special requirements. However, when using another carrier service, please be sure to include proper documentation in the box that describes who sent it and where it’s going.
Step 4: What Happens After You Send Your Device Back?
After you ship your equipment back to DirecTV at their provided address, they will immediately begin processing your return. You’ll receive an e-mail confirmation of your returned device(s) within 30 days. If you have any problems with your return or did not receive an e-mail confirmation after 30 days, contact the supplier or dealer for assistance.
If there are no issues with your device(s), then you’re! If anything was wrong with the device(s) that was returned, you will receive an e-mail within 30 days informing you of the service interruption.
Step 5: After Successfully Returning Your Device to DirecTV!
You’ve successfully returned your DirecTV equipment after canceling service! No more monthly payments mean more money in your pocket. Please note that it may take up to two billing cycles for any remaining balance on your account to be charged off completely. By returning equipment properly after cancellation, you’ll ensure you will no longer be liable for charges related to any future services or equipment fees.
There are Two Types of Dishes Available: Stationary Dish and Motorized Dish.
The Stationary Dish: Is the standard choice and is responsible for 85% of all installations. This type of DirecTV equipment can be easily installed without an extra hand, but if you think you might need someone else there to help out then that option is available to you also. If your house has a pool or an AT&T phone line comes across the property we suggest hiring a professional. These items make it difficult to get a proper scan and install of the device on your home. With these more complicated installs, we like to send over one of our professionals with experience in this field so they can properly install it on your roof.
The Motorized Dish: Which rotates just like a car’s satellite radio, is the other equipment offered by DirecTV. This equipment is not as commonly used and allows you to watch local TV channels like NBC, CBS, ABC, and FOX even if they are blocked in your area. DirecTV can make everything possible with this device including finding new music channels for those who love to listen to the radio as well as watching national news such as CNN.
The receiver is the device that receives all of this wonderful programming from space and brings it into your home so you can enjoy it however you want.
There are two options for this: standard definition and high-definition. The standard definition model contains a box that is about 9 inches wide and 5 inches tall and an HDMI cable that allows you to hook up directly to your TV or computer monitor. This option is perfect for those who do not have high-definition televisions or want a smaller box. This is the cheapest option and offers all of the same programmings as the other two choices.
The high-definition version of this equipment is available in two sizes: small and large. The small receiver measures about 8 inches by 4 inches, which makes it smaller than most cell phones out there today. This setup requires you to have an HDMI cable already installed on your TV if you want to use this equipment correctly. You will also receive one component video cable with this purchase so you can hook everything up nice and easily without buying any other cables separately to complete the job. If you are not sure what size TV you should buy to fit these dimensions give us a call or look at our website for further information. These options are also available in the standard definition box if you would like to go that route instead of HD.
The large receiver is about 12 inches wide and just over 3 inches tall, making it one of the biggest DirecTV receivers on the market. It has all of the same benefits as the smaller model but gives you more options, including four HDMI ports so you can hook up more than one TV with ease. This device will give you access to hundreds of channels whether you are looking for basic programming or live TV. This option is perfect if your family loves to watch TV together because everyone will have their own remote control and access to every channel they want without any problems.
The set-top box is another device offered by DirecTV.
This equipment comes in two different sizes: small and large. The small one measures 4 inches by 2 inches making it the smallest DirecTV box on the market. It has four HDMI ports so you can hook up more than one TV with this device but only has one component video input if that is your preference. You can also use composite cables to send information from this box since it contains three of them; red, white, and yellow. This option is perfect for those who want to hook their TVs up on their own or need a very simple solution that they know will work every time.
Once again there are two different types of DVRs offered by DirecTV, the standard definition and high-definition. The standard definition recorder is about 11 inches wide, 4 inches tall, and 2 inches deep, making it larger than most cell phones out there today. This version offers you one HDMI port so you can hook up your TV or monitor with ease if you do not already have this cable installed. It also has three component video ports for those who only have older TVs that are not HD ready just yet. If you are looking to purchase an HD DVR then you will receive a much smaller box because it measures 8 inches by 3 inches.
This equipment comes with two different types of cables, component video ports, and an HDMI cable so everyone in your house can watch what they want however they would like at any given time. This option is perfect for those who already have their equipment installed or want to install this on their own without any help from the professionals here at DirecTV.