How to Cancel Xfinity Internet Service – Easy Ways

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Canceling your Xfinity internet service can seem confusing, but with the right information it can be a straightforward process. This 2024 guide will walk you through everything you need to know to cancel your Xfinity internet subscription, ensure no early termination fees, return equipment, and consider alternative providers.

Understanding Xfinity Internet Cancellation Policies

Before canceling, it’s important to understand Xfinity’s current cancellation policies to avoid extra charges or fees.

1. No Early Termination Fees

The good news is Xfinity does not charge early termination fees for internet customers. You can cancel service anytime with no cancellation fees. This makes it easier to change providers if you find a better deal elsewhere.

2. Return Equipment to Avoid Charges

If you rented a modem, router or other Xfinity equipment, you must return it after canceling or you may be charged up to $150 per device. More on returning equipment below.

3. Account Holder Must Cancel

Only the account holder can cancel Xfinity service – someone else calling on your behalf cannot close the account. So the account holder will need to follow cancellation steps.

How to Cancel Xfinity Internet Service

Cancelling Xfinity internet requires either calling their cancellation line or using their online cancellation form. Here are all the various ways current Xfinity customers can cancel service:

Cancellation Option 1: Call Xfinity Support

The quickest way to cancel is to call Xfinity support directly and request cancellation:

  1. Call 1-800-XFINITY cancellation line
  2. Provide account information – account number, full name, service address
  3. Request cancellation of your internet service
  4. Return equipment to local Xfinity store (see more below)

The call typically takes about 5-10 minutes for simple internet cancellations without bundling. Just let them know you would like to disconnect home internet service and optionally provide a cancellation reason.

Cancellation Option 2: Use Xfinity Assistant Chat

Xfinity offers 24/7 customer service assistance through the virtual assistant chat:

  1. Visit xfinity.com and click Chat in bottom right
  2. In chat window, type “Cancel Service”
  3. Confirm identity with name, address, phone number
  4. Request cancellation of your home internet service
  5. Return equipment to local Xfinity store

The Xfinity virtual chat cancellation takes about 10 minutes. This allows cancelling entirely online without having to call in.

Cancellation Option 3: Email/Mail Cancellation Form

Those wanting to cancel service through email or mail can download the Xfinity cancellation form.

  1. Visit Xfinity Cancellation Form website
  2. Download cancellation form
  3. Fill details including account #, name, address
  4. Select a cancellation date at least seven days in the future
  5. Sign and date form
  6. Return device to local Xfinity store
  7. Email/mail form with account number as subject line

Email the form to Comcast_Notice@home.com or mail to Comcast, 1800 Bishops Gate Blvd, Mount Laurel, NJ 08054. Expect confirmation of cancellation within 10 days.

How to Returning Xfinity Equipment

If renting an Xfinity modem, router or other equipment, you must return it to a local Xfinity store within 30 days of canceling or charges will apply.

Here’s how to properly return equipment:

  1. Locate nearest Xfinity store – use store locator tool
  2. Pack equipment safely with original cables and power cords
  3. Print return receipt from Xfinity return portal
  4. Visit store during open hours
  5. Turn in equipment and get return receipt
  6. Keep receipt as record for at least one billing cycle

With the equipment return receipt, you have proof the equipment was returned to avoid any further rental fees or equipment charges.

Considering Alternate Internet Providers

Once canceling Xfinity service, you may want to compare plans and pricing from alternative high-speed internet providers available in your area:

Many providers offer discounts and price guarantees when switching from Xfinity, so be sure to inquire about new subscriber deals and no term contract options. Use comparison sites like Allconnect to view customized options for high speed internet at your address. Enter your zip code and compare download speeds, price, contracts, data caps and more.

Once you’ve selected a new provider, you can schedule installation after your Xfinity termination date.

How to Cancel Xfinity TV but Keep Internet

Here are the step-by-step instructions for how to cancel Xfinity TV service while keeping your Xfinity Internet:

Before Cancelling Xfinity TV

Before cancelling, make sure to:

  • Check for any early termination fees – Xfinity typically doesn’t have ETFs, but check your contract.
  • Confirm your Internet plan details – download speeds, monthly price, contract term.
  • Ask about Internet-only plan options – You may save with a new package.

Cancelling the TV Service

To cancel just the Xfinity TV service:

  1. Call Xfinity at 1-800-XFINITY and speak to a representative.
  2. Provide your account details – account number, name, address.
  3. State you want to cancel your Xfinity TV service only.
  4. Keep your Internet plan if desired, or explore new Internet-only deals.
  5. Confirm cancellation of TV service and date it will turn off.

Returning Equipment

If you rented Xfinity TV equipment like set-top boxes or DVRs:

  • Return equipment to local Xfinity store to avoid charges.
  • Get a receipt when returning equipment.
  • Keep receipt until 1 billing cycle to ensure no equipment fees.

Alternative TV Options

Once you’ve cancelled Xfinity TV service, you may want to replace it with:

  • Streaming providers like YouTube TV or Hulu Live
  • Free over-the-air antenna channels
  • Standalone streaming apps like Netflix or Prime Video

Just be sure to cancel Xfinity TV correctly to avoid paying for a service you no longer need.

Steps to Xfinity Cancel Service

Here are the steps to cancel your Xfinity service:

  1. Call Xfinity customer service at 1-800-xfinity.
  2. When prompted, say “cancel service.” This will connect you with a representative who can handle cancellations.
  3. Once the Xfinity representative is on the line, provide your account details – including account number, name on the account, and full address.
  4. Make it clear you want to cancel your Xfinity services. Specify whether you want to cancel internet, TV, phone, your entire bundle, or just some services but not others.
  5. Ask the representative when your cancellation will take effect and services will be turned off based on the cancellation date. This is typically anywhere from 24 hours up to several days later.
  6. Return any rented equipment like modems, routers, set-top boxes to your local Xfinity store within 7 days to avoid being charged. Get a receipt.
  7. Pay off any remaining balances on your latest bill or request a final bill to pay for outstanding charges.
  8. Confirm again when the services you have requested cancellation for will no longer be active or billed to your account.
  9. Note down any confirmation numbers, cancellation IDs, or ticket numbers regarding your cancellation request.

Be very clear about exactly which services to cancel and what to keep, if any. Ask lots of questions during the call to ensure you understand the timing and total costs.

Is Xfinity Customer Service 24 Hours Phone Number?

Yes, Xfinity does have 24 hour customer service available via phone. Here are the details on contacting Xfinity customer support at any time:

  • Xfinity’s 24 hour customer service number is: 1-800-XFINITY (1-800-934-6489)
  • This phone number connects you to an automated menu. Say “Representative” at any time to speak with a live agent.
  • Xfinity call center hours are 24/7 – so you can reach a live customer service representative any time, day or night.
  • Wait times may vary when calling overnight or early morning. Peak times for longer waits are weekdays from 9am-9pm EST.
  • You can also request a customer service call back anytime by saying “Call Back” on the automated menu. An agent will phone you within the time frame you specify.

So in summary – Xfinity does have round the clock phone support available 365 days a year by calling 1-800-XFINITY. This always connects you with a live representative regardless of whether you are calling during normal business hours or late at night. Just say “Representative” to skip the automated prompts and speak to customer service.

How to Cancel Xfinity

Here are the step-by-step instructions for how to cancel your Xfinity service:

  1. Call Xfinity customer service at 1-800-XFINITY.
  2. When prompted by the automated system, say “Cancel Service” to be connected with a cancellation specialist.
  3. Once connected with a representative, provide your account information – account number, name on the account, service address.
  4. Make it clear you wish to cancel your services. Be specific if you want to cancel your entire account or just certain services like internet or cable TV.
  5. Ask when exactly your services will end and be disconnected based on the cancellation date. This is usually within 24-48 hours.
  6. Request a final bill to settle any outstanding balance. Xfinity does not have contract termination fees for internet or TV service.
  7. Return any rented equipment like modems, routers, set-top boxes to your local Xfinity store within 7 days. Obtain a receipt when returning to avoid being charged rental fees.
  8. Get a cancellation confirmation number from the representative before getting off the phone.
  9. Mark your calendar with the exact services cancellation date(s) for your records.

Following this process will ensure your Xfinity account and services are fully cancelled without surprise fees.

How to Xfinity Transfer Service

Here are the steps to transfer Xfinity services to a new address:

  1. Call Xfinity at 1-800-xfinity and say “Move Services” to the automated system.
  2. Provide the customer service representative with your account details – account number, name, current service address.
  3. Give them your new address and specify the services you want transferred – Internet, TV, Phone, etc.
  4. Select an installation date at your new address that works for you. Xfinity aims to schedule all transfers 7-14 days out.
  5. Return any leased equipment like modems, routers, cable boxes to your local Xfinity store if moving out of region.
  6. Pay off final bill for your current service location.
  7. Xfinity will ship new equipment to new address if necessary or have a technician complete home installation.
  8. Update account details and billing info with new address after installation complete.
  9. Confirm services at new location are activated on agreed date before old services are disconnected.

Be sure to clearly communicate both addresses and the specific services you need moved. Ask lots of questions upfront to ensure a smooth transfer process. And schedule early to avoid service interruptions between locations.

How to Xfinity Change Address

Here are the step-by-step instructions for how to change your address with Xfinity:

  1. Call Xfinity at 1-800-XFINITY or visit your local Xfinity store.
  2. Provide the customer service representative with your account details – account number, full name, current address.
  3. Give them your new address information – including apartment/unit number if applicable.
  4. Specify if you’re moving within the same region or will now be out of area.
  5. Select a date you want services turned on at the new address. Xfinity tries to schedule all address changes 7-14 days in advance.
  6. If moving within area, set up time for a technician to install/transfer equipment at new location.
  7. If moving out of area, return equipment like cable boxes and modems to an Xfinity store prior to move date.
  8. Pay off any final outstanding balance on your account for existing services at old address.
  9. Receive new equipment shipment or confirm tech installation appointment time at new address.
  10. Xfinity will confirm services are working at the new address before disconnecting services at the old address per the move date.

Following these instructions closely ensures your services stay connected during the address change process without billing errors.

Xfinity Cancellation Fee

Xfinity does not charge cancellation fees for most residential services. Here are the details on Xfinity’s cancellation policies:

  1. Internet Service: There are no contract termination fees if you cancel your Xfinity internet service. You can cancel anytime without penalty.
  2. Cable TV: Xfinity TV service also does not have any early cancellation fees. You can cancel service at anytime.
  3. Phone Service: Xfinity home phone service requires a 2-year agreement. Cancelling early comes with up to a $100 early termination fee.
  4. Equipment Fees: If you rented devices like routers, modems or cable boxes, you must return them within 7 days of cancelling or you may incur non-return equipment fees up to $150 per item.
  5. Your Last Bill: If you cancel in the middle of your billing cycle, Xfinity will prorate your final bill based on the remaining days and apply any credits as warranted.

So in short – Xfinity allows subscribers to cancel their internet or cable TV service anytime without cancellation fees or penalties. The exception is home phone service which has a required 2-year agreement. Be sure to promptly return any rented equipment as well to avoid additional equipment non-return fees after cancellation.

How to Stop Xfinity Service

Here are the steps to stop your Xfinity service:

  1. Call Xfinity customer service at 1-800-XFINITY or visit their website at xfinity.com to chat with an agent online.
  2. From the automated menu or to the agent, clearly state “I want to disconnect my Xfinity services.” This will get you directly to the right cancellation process.
  3. When prompted, provide your Xfinity account details – this includes your full name, account number, phone number, service address. Having this handy speeds up the process.
  4. Specify what services you want to stop/cancel – Internet, cable TV, home phone or your entire Xfinity bundle. Be very clear on what you want disconnected.
  5. Ask when exactly services will be turned off based on the cancellation and removal dates. Confirm service end times.
  6. Return any rented equipment like modems, routers, set-top boxes to your local Comcast store within 5 days to avoid rental or equipment fees.
  7. Wait 48 hours and then check that your specified Xfinity services are no longer active or able to be used at your home.
  8. Pay your final service bill in full by the due date. With most Xfinity residential plans there are no termination fees for canceling.

Let me know if you need any other details for fully stopping your Xfinity account services!

Is Paramount Plus Free with Xfinity

Yes, Xfinity does offer Paramount+ included for free with certain TV packages. Here are the details on getting Paramount+ at no extra cost with Xfinity:

  • If you subscribe to Xfinity TV packages like Xfinity Premier, Preferred, X1 Preferred Double Play, or Triple Play – then the Essential plan of Paramount+ is included for free.
  • You would have access to the ad-supported Essential plan from Paramount+ which includes tens of thousands of shows, movies, originals and live sports.
  • To signup, Xfinity subscribers can visit xfinity.com/paramountplus and use their Xfinity login credentials to activate the Paramount+ subscription at no added charge.
  • The inclusion of the free Paramount+ Essential plan is expected to continue for eligible Xfinity TV customers throughout 2023 and into 2024 as part of the partnership deal.

So in summary – Yes, Xfinity Premier, Preferred, Double Play, and Triple Play TV subscribers can unlock an ad-supported Paramount+ Essential plan membership for free by signing up with their Xfinity account details. This provides access to Paramount+ on demand catalog and live streams.

How to Cancel Xfinity WiFi

Here are the steps to cancel your Xfinity WiFi service:

  1. Call Xfinity customer service at 1-800-XFINITY.
  2. When the automated system answers, say “Cancel Service” to be connected to the cancellation department.
  3. When the representative asks, identify yourself by providing your account number, name on the account, service address.
  4. Make it clear you want to cancel only your Xfinity WiFi service and keep any other services like internet or cable TV.
  5. Confirm whether you rented an Xfinity xFi Gateway, xFi Pods, or other WiFi equipment and schedule a time to return them to an Xfinity store. This avoids rental fees.
  6. Ask the representative to confirm the date your Xfinity WiFi service will be deactivated based on the cancellation request.
  7. Request an updated monthly bill amount reflecting the discontinued WiFi service charges.
  8. Receive a cancellation confirmation number from the agent before ending the call.

Following this cancellation process properly ensures you only disconnect the WiFi service while keeping other active Xfinity services. Return any rented WiFi hardware promptly as well.

Xfinity Early Termination Fee

Xfinity does not charge early termination fees for most of their residential services. Here are the details on service cancellation fees with Xfinity:

  • Internet Service: Xfinity internet has no contracts so you can cancel service anytime without early termination fees.
  • Cable TV Service: Canceling Xfinity TV service also does not incur any early cancellation fees. There is no contract.
  • Phone Service: Xfinity Digital Voice home phone service requires a 2-year agreement. Canceling early comes with up to a $100 early termination fee.
  • Equipment Fees: If you rented devices like routers, modems or cable boxes, you must return them within 7 days of cancelling or you may incur non-return equipment fees up to $150 per item.
  • Last Bill & Outstanding Balance: Xfinity will charge for services until the actual cancellation date. Any outstanding balance must be paid in full on your final bill.

So in short, the only Xfinity service that charges an early termination fee is the Digital Voice home phone service at $100 max if you cancel within the 2-year contract period. Internet and cable TV services have no contracts and can be cancelled without penalty.

Xfinity Return Label

Here are the steps to print out a return label for your Xfinity equipment:

  1. Go to https://www.xfinity.com/equipmentpolicy
  2. Click on “Create Return Kit & Print Labels​”.
  3. Log in with your Xfinity credentials – your user ID or account number along with account password.
  4. Select the equipment you need to return – such as cable boxes, routers, modems.
  5. Enter details on make, model numbers and serial number for each device.
  6. Review the return policy and provide reason for returning equipment.
  7. Enter preferred return method – such as UPS or USPS.
  8. The site will generate a return shipping label you can print out as a PDF file.
  9. Affix the printed return labels on to each equipment item securely.
  10. Drop off the labeled boxes at any UPS/USPS location or schedule a free pickup.

This completes the equipment return process. Retain the tracking receipt until item delivery is confirmed just to ensure no rental fees are charged.

How do i Cancel My Xfinity Service

Here are the steps to cancel your Xfinity service:

  1. Call Xfinity customer service at 1-800-XFINITY.
  2. When the automated system answers, say “Cancel Service” to be connected to the cancellation department.
  3. When the representative asks, identify yourself by providing your account number, name on the account, service address.
  4. Make it clear you want to cancel your services and specify whether you want to cancel everything or just internet, TV, etc.
  5. Ask when exactly services will be discontinued based on the cancellation date. Confirm the shut off times.
  6. Return any rented equipment like modems, routers, cable boxes to your local Xfinity store within 5 days to avoid being charged rental fees.
  7. Request a final bill to pay off any outstanding balance. Reconfirm when services will be canceled.
  8. Get a cancellation confirmation number from the agent before getting off the phone.
  9. Mark your calendar with the service cancellation date(s).

Following this cancellation process correctly ensures your services are discontinued and payments stop as expected.

Key Takeaways on Canceling Xfinity Internet

Canceling Xfinity doesn’t have to be difficult if you follow standard cancellation steps. Here are some key tips:

  • Xfinity does not charge termination fees for internet
  • Return equipment within 30 days to avoid fees
  • Account holder must handle cancellation request
  • Call, chat or submit form to cancel service
  • Compare deals from competing home internet providers

Knowing the proper cancellation protocols for returning equipment, avoiding extra charges, and selecting alternate plans can simplify switching providers.

Frequently Asked Questions (FAQ)

How do I cancel my Xfinity Internet service?

To cancel your Xfinity Internet service, you need to call 1-800-XFINITY and speak to a customer service representative. When prompted, say “Cancel Service” to be connected to the right department. You can also cancel by chatting online with an agent at xfinity.com.

Do I have to pay an early termination fee if I cancel?

No, Xfinity does not charge early termination fees for residential Internet service. You can cancel at any time without penalty.

Can I cancel by mail or email instead of calling?

Yes, you can cancel Xfinity by submitting a cancellation form by email or mail. Download the form at xfinity.com, fill it out with your account details, sign it, and send it out. Confirmation can take up to 10 days.

When will my Internet service actually disconnect after I cancel?

The disconnection date will depend on when you request the cancellation. Usually the service will terminate within 24-48 hours of the requested cancellation date.

What happens if I rented my modem or router?

If you rented any Xfinity equipment like a modem, you must return it to an Xfinity store within 7 days or fees of up to $150 per item could apply.

Will I be refunded for the current month if I cancel mid-cycle?

Yes, you will be issued a prorated refund on your final bill for any paid days beyond the disconnection date.

How do I get proof that I cancelled?

When you cancel your Xfinity Internet service, always request a cancellation confirmation number from the agent for your records.

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