A Complete 2024 Guide to the AT&T Access Program (formerly known as AT&T Snap)

The AT&T Access Program, formerly known as the AT&T Snap program, offers discounted high-speed internet service to low-income households. With connection speeds up to 25 Mbps in some areas, the program aims to provide affordable internet access to eligible customers across AT&T’s 21 state service area.

As of 2024, the AT&T Access Program has undergone some changes including a new name, adjusted eligibility requirements, and updated internet plans and pricing. This comprehensive guide will explain everything you need to know about the current AT&T Access Program to help you determine if you qualify and how to apply.

AT&T Access Program Eligibility Requirements

The AT&T Access Program is limited to households meeting certain eligibility requirements. You may qualify if:

  • Your income is at or below 150% of the federal poverty guidelines depending on your address and household size
  • You participate in certain government assistance programs like SNAP, Medicaid, or Supplemental Security Income
  • You live in an area where AT&T offers internet services through its fixed wireless network

Eligibility is confirmed during the application process. AT&T will verify if you participate in any qualifying government assistance programs. Additionally, you’ll need to provide documents to prove your household income falls under the established thresholds.

The exact income limits adjust yearly and can also vary by state so be sure to check the requirements for your area. In 2024, as an example, the income threshold for a family of 4 in Alabama is $41,625 or less.

How to Apply for the AT&T Access Program

Applying for the AT&T Access Program takes about 15 minutes online or by phone. You’ll need to have certain documents handy before starting so make sure to gather:

  • Proof of government assistance participation (if relevant)
  • Documentation for income verification like recent tax statements or pay stubs
  • Date of Birth and Social Security Number for account verification

With your documents ready, you can apply through either of these methods:


  1. Visit att.com/access
  2. Click “Apply Now”
  3. Follow the prompts to complete the online application


  1. Call 855-220-5211
  2. Speak with an AT&T representative to apply over the phone

After submitting your application, AT&T will determine your eligibility within 5-7 days. If approved, you can proceed with selecting your preferred internet plan and service address.

AT&T Access Internet Plans and Pricing

The AT&T Access Program offers discounted home internet packages up to 25 Mbps. Available plans differ by location but all include unlimited data.

The most affordable plan starts at $30 per month. Faster speed plans around 10 Mbps are also available from just $35 per month. Exact options and pricing depend on your service area infrastructure and will be presented if you qualify.

Bundled plans with TV or phone services are not included. However, Access Program subscribers can add on other AT&T services at full price in the future.

Here is an overview of the Access Program plan types:

AT&T Internet 25

  • Speeds up to 25 Mbps
  • $30/month

AT&T Internet 10

  • Speeds up to 10 Mbps
  • $35/month

AT&T Internet 5

  • Speeds up to 5 Mbps
  • $35/month

With AutoPay and Paperless billing, you’ll save an additional $5 per month off the standard rates.

If you cancel service before your 12 month Access Program term ends, a $150 early termination fee applies.

What’s Included with AT&T Access Internet

An Access Program subscription comes with everything you need to get online, including:

  • In-home Wi-Fi modem
  • Web protection tools
  • Access to the AT&T Wi-Fi Basic Network
  • No data caps
  • No annual contracts

With the in-home Wi-Fi modem, you can connect wireless devices like laptops, phones, and tablets to your home internet connection.

The AT&T Wi-Fi Basic Network also lets you connect your devices to Wi-Fi hotspots nationwide, giving you wireless access when away from home. Over 1 million hotspots are located in convenient places like McDonalds, Starbucks, and Barnes & Noble stores.

Finally, you’ll have the flexibility of no contracts plus unlimited data without worrying about overage fees.

Additional Ways to Save with AT&T Access

The AT&T Access Program already offers heavily discounted internet service but some subscribers may also qualify for additional benefits like:

Affordable Connectivity Program

The federal Affordable Connectivity Program provides up to $30 per month off internet service for eligible households. Access Program customers can enroll to save an extra $30 off their monthly bill.

Low-Cost Devices

AT&T offers discounted refurbished laptops and tablets to Access subscribers needing an affordable device. You can purchase select equipment for as low as $60.

Checking your eligibility for these supplementary savings programs can reduce your connectivity costs even further.

Applying for the AT&T Access Program: Step-by-Step

Now that you understand the basics of available plans, discounts, and what’s included – let’s walk through the application process from start to finish.

Gather the following before starting your application:

  • Your address where AT&T provides service
  • Date of Birth and Social Security Number
  • Proof of government assistance programs (if relevant)
  • Income verification

Then you can complete the steps below to officially submit your request:

Step 1. Confirm You Meet the Eligibility Criteria

Go to att.com/access and view the qualification details for your state. Or call 855-220-5211 to ask. Ensure your household income falls below the established threshold and that AT&T services your neighborhood.

Step 2. Prepare Documentation

Have your proof of government assistance participation, pay stubs, and tax documents from the last year available. Scan or take photos of these items in case submitting through the online system.

Step 3. Apply Online or Call In

Visit att.com/access and click “Apply Now” or dial 855-220-5211. Provide accurate personal details during the application. Upload or email your eligibility documents if requested.

Step 4. Wait for an Eligibility Determination

AT&T will advise the status of your application within 5-7 business days. You’ll receive notification by email, phone, or mail.

Step 5. Select Internet Service if Approved

If qualified, pick your preferred monthly data plan based on available speeds in your neighborhood. Establish your account preferences and service address.

Step 6. Install Equipment upon Activation

Once subscription is active, AT&T will ship your in-home Wi-Fi modem preconfigured to your address. Follow the setup instructions to install when it arrives.

And that’s it! After confirmation of eligibility, you can have discounted, reliable home internet from AT&T in just a few clicks.

AT&T Snap Internet Program Phone Number

The phone number for the AT&T Access Program, formerly known as AT&T SNAP, is 855-220-5211. This number allows you to speak with an AT&T representative to learn more about the discounted internet program, check eligibility requirements, and apply for the program over the phone. The AT&T Access customer service team can also be reached at this number if you have any questions or need assistance with an existing account.

AT&T Snap Internet Application

Here are step-by-step instructions for applying to the AT&T Access Program (formerly known as AT&T SNAP) for discounted home internet service:

Check your eligibility

  • Go to https://www.att.com/internet/access/ or call 855-220-5211
  • Confirm you meet requirements like income limits and government program participation
  • Verify AT&T provides internet service in your area

Gather documentation

  • Recent pay stubs, tax returns, government benefits letters
  • ID documents for yourself and any household members


Submit proof of eligibility if prompted

  • Upload images of documentation through online system
  • Or email/fax as instructed if applying via phone

Check application status

  • Wait 5-7 business days for AT&T to verify eligibility
  • Check emails or MyATT App for approval decision & next steps

Activate internet service if qualified

  • Select Access Program plan based on speeds available at your address
  • Provide billing/shipping details to activate service

The full application process takes about 15 minutes. Have your documentation ready before starting for smoother processing.

Additional AT&T Resources

Utilize these AT&T Access Program resources to help during your application or for managing your account:

Program Details Page

View updated eligibility FAQs and Terms & Conditions here.

Application Checker

See if you pre-qualify in just 30 seconds with this tool.

MyAT&T App

Download the MyAT&T App to manage payments, data usage, support tickets, and account changes.

Affordable connectivity is essential for access to jobs, education, and opportunity. The AT&T Access Program delivers discounted high-speed internet without lengthy contracts to qualifying households.

Use this definitive guide to understand current eligibility rules, savings benefits, plans pricing, and tips for applying to the program. With comprehensive information for 2024, you’ll be prepared to join the over 4 million subscriber households relying on Access Program internet service every day.

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Others Q&A

Here are some commonly asked questions and answers about the AT&T Access Program, formerly known as the AT&T SNAP internet program:

What is the AT&T Access Program?

The AT&T Access Program (formerly SNAP) provides discounted high-speed internet service to qualifying low-income households across AT&T’s coverage area. It offers home internet starting at $30/month.

Who qualifies for the AT&T Access Program?

You may qualify if:

  • Your income is at or below 150% of the federal poverty guidelines
  • You participate in SNAP, Medicaid, Supplemental Security Income, Federal Public Housing Assistance, Veterans Pension or Survivors Benefit Program, or Tribal assistance programs
  • You live in an AT&T internet service area

How do I apply for AT&T’s Access Program?

You can apply online at att.com/access or by calling 855-220-5211. The application process takes about 15 minutes if you have eligibility documentation ready.

What documents do I need to apply?

Provide proof of program participation and/or income like recent tax statements, pay stubs, benefits letters. You also need your Date of Birth, SSN, and proof of address.

What AT&T internet plans are offered through the Access Program?

Discounted plans up to 25Mbps with unlimited data are offered from $30/month based on your area’s internet infrastructure. Faster speeds cost more per month.

Can I bundle services with AT&T Access Program internet?

Bundles with services like DIRECTV or wireless are not included. You can add non-discounted AT&T services at regular rates.

How long is the Access Program contract or commitment?

The Access Program does not require an annual service contract. However, if you cancel service within your first 12 months, an early termination fee of $150 applies.